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Fake review in the news again. What can you do?

A new Twitter campaign to deal with the growing problem of fake reviews is gaining momentum after users have been asked to post with the...

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TripAdvisor launches review performance report for businesses

TripAdvisor have come up with an easy to use facility which enables businesses to monitor their performance and engage better with guest...

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unknownx500 ViaggioRoutard

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Fake reviews damaging hospitality industry...?

An interesting take on the damage that fake reviews are doing to the hospitality industry from the Daily Mail including insight from Aziz...

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Randolph Hotel restaurant has re-opened

We're very pleased to see that our neighbours at the Randolph restaurant have re-opened their doors.

The fire was a shock to many in...

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unknownx500 extravigator

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Spending in pubs and restaurants is on the up...

According to the Barclaycard Consumer Spending Report for 23 August to 26 September 2015 the pub and restaurant industry has seen some...

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unknownx500 kimerydavis

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HCA demands fixed minimum cost for hospital food

The Hospital Caterers Association (HCA) is appealing to the Government for a fixed minimum cost per patient for hospital meals across the...

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Trading with consumers? What you need to know to comply with the new ADR Regulations

This article by Elizabeth Reppe - Barrister at Keating Chambers - examines who needs

to comply with the Regulations, what traders need to...

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unknownx500 Official GDC

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Dealing with negative reviews

It might just be common sense but Trip Advisor has confirmed it's advice on dealing with negative feedback - don't descend into trading...

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